Park Access
• All visitors must acquire a ticket and/or a season pass to access the facilities.
• Children under two years old or under 0.90m in height can access the facilities for free. Children two years old or taller than 0.90m must purchase a junior ticket.
• The calendar and opening hours are subject to changes and/or cancellations without prior notice by Pola Park.
• Access to the park may be restricted or require an additional fee for customers using season passes and/or day tickets. These selected days may be up to a maximum of 10.
• Tickets and season passes, depending on the type purchased, grant access to Pola Park and allow enjoyment of shows, attractions, and other facilities according to their validity, in compliance with the opening calendar and schedule, and respecting all access, operation, and safety restrictions.
• Ticket prices for each type are published on our website at www.polapark.com and at the ticket offices. Prices are subject to review and changes. Please confirm the daily rate at the time of purchase. Some services are not included in the ticket or season pass price; please inquire at the Customer Service desk about their terms and conditions.
• Pola Park informs that participation in games, attractions, shows, and/or activities may require prior payment of a supplement or ticket per person. Check conditions and access restrictions at the Customer Service desk or at the respective facility.
• Tickets and season passes must be purchased at Pola Park ticket offices, authorized sales points, or on the website www.polapark.com.
• Pola Park only accepts tickets and/or promotions purchased through official sales points and is not responsible for tickets or promotions acquired through unofficial channels.
• Tickets and season passes must be retained throughout your visit to Pola Park and, if requested, shown to our staff to verify proper use.
• Tickets, Popi Express products, promotional coupons, and season passes are non-refundable under any circumstances. The validity dates cannot be changed. Tickets, promotional coupons, or passes that are torn, amended, photocopied, or damaged will not be accepted.
• Tickets, Popi Express products, promotional coupons, and season passes cannot be resold, as they are personal and non-transferable. Pola Park reserves the right to verify the identity of the holder each time they are used.
• Promotions and/or discounts applied at Pola Park cannot be combined, except where explicitly stated otherwise.
• Pola Park is not responsible for the loss or theft of tickets, season passes, or Popi Express products by visitors.
• In cases of overcrowding at Pola Park that may hinder operations or pose safety concerns, Pola Park may cease ticket sales for that day to ensure maximum enjoyment and avoid congestion.
• Pola Park reserves the right of admission, to expel visitors from its facilities, and to revoke season passes or tickets for one or more days without refund for the following reasons:
• Violation of these rules.
• Entry into prohibited or restricted areas.
• Disruption of public order.
• Fraudulent use of tickets, promotional coupons, or season passes.
• Behaviors that inconvenience or harm other visitors.
• Actions or conduct that may cause accidents or incidents.
• Impersonating Pola Park staff using costumes or attire that could confuse other customers.
• Causing damage or deterioration to Pola Park facilities. If such damage incurs costs, the customer will be solely responsible for covering them.
• For safety reasons, Pola Park reserves the right to inspect visitors’ belongings at the entrance and use metal detectors. Electronic devices, radios, weapons, flammable materials, explosives, and dangerous objects are not allowed. Items that, although not dangerous, may disturb or inconvenience other visitors are also prohibited.
• Children under 12 years old must be accompanied by an adult at all times.
• The actions and conduct of organized groups are the responsibility of their monitor, tutor, teacher, or group leader.
• For health and hygiene reasons, animals are not allowed, except for dogs that are kept on a leash.
• Some Pola Park facilities are under video surveillance.
• Pola Park reserves the right to verify the type of access purchased against the age and/or height of the visitor at any time.
• On the day of your visit, it is important to check Pola Park’s opening and closing times. Information about daily schedules for shows and other facilities and services is available at the Customer Service desk and online. However, Pola Park reserves the right to alter the planned program for technical, organizational, weather-related, operational, or safety reasons.
• Visitors who wish to leave Pola Park facilities with the intention of returning the same day must request a hand stamp upon exit. This stamp is essential for re-entry.
No Food Access, Except for Allergy or Intolerance Cases
• Food and beverages are not allowed inside the park, and Pola Park reserves the right to enforce this rule at any time. Exceptions are made for allergies, intolerances, or basic baby food such as baby jars or purees. Tables and terraces may not be used exclusively for this purpose.
• Gluten-free food is available for celiacs, so bringing food for this type of dietary restriction is not allowed.
• For more information about food access rules for allergies or intolerances, visit the website www.polapark.com or inquire at the Customer Service desk.
At Pola Park
• Pola Park offers a wide range of attractions, shops, dining points, and shows, providing visitors with a varied experience daily.
• Pola Park reserves the right to organize, schedule, limit, and close access to the park’s areas and services as needed.
• Some facilities may be out of service, suspended, or closed for technical reasons, weather conditions, safety, or operational requirements. This does not entitle visitors to a ticket refund or a change of visit date.
• Smoking is prohibited throughout the park in compliance with Law 42/2010, which modifies Law 28/2005 on health measures against smoking and regulates the sale, supply, consumption, and advertising of tobacco products.
• Children under 12 must be supervised at all times by their guardians.
• The consumption of drugs, narcotics, or psychotropic substances is not permitted.
• The use of rollerblades, scooters, bicycles, drones, tricycles, or similar objects that pose a risk to visitors is prohibited. Food, beverages, coolers, baskets, or shopping carts are also not allowed.
• The sale or distribution of leaflets, flyers, or products is not permitted without explicit authorization from Pola Park.
• Bathing in water attractions is not allowed.
• Visitors are expected to respect queue order and not save spots for others. Leaving the queue will result in starting over if returning.
• Personal messages cannot be broadcast over the park’s PA system.
• Visitors must maintain hygiene, wear appropriate clothing, and avoid being barefoot or shirtless during their stay.
• For transactions requiring identification, Pola Park staff may request ID or a family book to verify proper use.
• Visitors should take care of personal belongings during their visit, as Pola Park is not responsible for loss, theft, or damage.
Attractions
• Visitors with restricted height may ride certain attractions if accompanied by an adult over 18, where permitted. The adult must have their own ticket.
• For safety reasons, attractions have specific usage restrictions. Safety rules are posted at the entrance of each attraction and must be followed. Instructions given by staff must be adhered to. Pola Park is not responsible for damages resulting from non-compliance.
• Personal items are not allowed on attractions as they may cause damage or get lost. Leave them with a friend or family member before entering. Pola Park is not responsible for theft, loss, or damage.
• Clothing that may get caught in attraction mechanisms, such as scarves or ties, is prohibited. For safety and hygiene reasons, visitors must not be shirtless.
• Wait times do not entitle visitors to any claims.
• People with legal accreditation of disability and reduced mobility who require intensive support or assistance to ensure their equal opportunities will have the right to preferential access to attractions and shows. They may use specific access points without any additional cost and without being subject to general waiting times, provided they request such preference.
They may enter accompanied by a previously accredited person, who must be an adult and fully capable of providing the necessary assistance. Access will be granted following the instructions of the park staff.
At the customer service point, an identification will be provided to facilitate access upon presentation of the entrance ticket or season pass, along with proof of disability and reduced mobility. Pola Park reserves the right to validate compliance with these requirements at any time.
Preferential access will be free of charge for both the person with a disability and their companion.
• For operational reasons, the number of visitors with disabilities allowed per cycle may be limited. Those with severe disabilities preventing independent boarding may repeat the cycle once, with the option to change companions.
• Altered, torn, or tampered identification bracelets will be confiscated without replacement or refund.
• Food and beverages are not allowed on attractions but may be consumed in queue lines.
• Visitors must exit attractions upon completion. To enjoy them again, they must re-enter the queue.
• Strollers are not allowed in attraction queue lines. Leave them with a friend or family member. Pola Park is not responsible for theft, loss, or damage.
Shows
• Access to and presence in show areas must be orderly and follow staff instructions. Running, jumping, or occupying non-visitor areas or any actions compromising safety or the show’s execution are prohibited.
• Standing in public aisle areas is strictly prohibited. Moving seats is also not allowed.
• Visitors with strollers must leave them in the designated area behind the last row of seats.
• Stages and restricted work areas are for staff only.
• Visitors with verified disabilities and reduced mobility may access shows through specific access points, accompanied by one adult, if necessary. During the show, they will occupy reserved seating for individuals with disabilities.
• Shows must be exited upon completion. Re-entry requires joining the queue again.
• Late arrivals may be denied access to some shows. Visitors leaving and returning during the same show must notify staff for re-entry management.
• Queue order must be respected. Leaving the queue means starting over. Saving spots for others is not allowed in queues or seating areas.
• Some shows and/or activities require prior payment. Check conditions and access restrictions at the Customer Service desk, the facility, or the website.
Dining
• The sale of alcoholic beverages to minors is prohibited by law.
• Dining area tables are reserved for visitors consuming food from the dining point.
• To ensure fairness and respect, tables cannot be reserved by visitors. Occupation must occur at the time of consumption.
Games
• Each game has its own mandatory rules, which must be consulted before playing. Pola Park reserves the right to limit the maximum number of prizes per person, day, and season. These limitations are clearly displayed at each game.
• For safety reasons, some games have usage restrictions. Specific safety rules are displayed at each game station and must be followed. Instructions from staff take priority. Pola Park is not responsible for damages resulting from non-compliance.
Products and Conditions
Junior, Adult, and Senior Tickets
• Ticket prices and eligibility vary by height or age.
• Tickets are personal and non-transferable. Ownership changes are not allowed.
• Pola Park staff may verify visitors’ age and/or height by requesting identification during ticket sales or visits.
• No changes or refunds are possible.
Discounts and Conditions for Functional Diversity Tickets
When purchasing tickets for individuals with functional diversity, the following discounts and conditions apply at ticket offices:
For disabilities of 33% or more:
• 50% discount for Junior tickets. Includes free entry for one adult companion. Also includes a free Popi Express fast access bracelet for the individual with functional diversity, the free companion, and up to two additional companions.
• 50% discount for Adult tickets. Applies only to the individual with functional diversity (excluding minors). Includes a free Popi Express fast access bracelet for the individual with functional diversity and up to three additional companions.
• For special event days marked on the calendar, the Popi Express fast access bracelet is only provided to the individual with functional diversity and one companion.
• Official documentation must be presented at ticket offices to validate the disability.
For disabilities of 75% or more:
• Free Junior tickets. Includes free entry for one adult companion. Also includes a free Popi Express fast access bracelet for the individual with functional diversity, the free companion, and up to two additional companions.
• Free Adult tickets. Includes free entry for one adult companion. Also includes a free Popi Express fast access bracelet for the individual with functional diversity and up to three additional companions.
• For special event days marked on the calendar, the Popi Express fast access bracelet is only provided to the individual with functional diversity and one companion.
• Official documentation must be presented at ticket offices to validate the disability.
Discounts are only available at ticket offices. Online purchases are not eligible.
Popi Express
• The Popi Express service allows access, based on capacity and availability, during designated times and seasons, to certain attractions without waiting in general lines and/or to preferred seating for shows, where such services are available. This service is provided via a card or bracelet that can be purchased at designated sales points. It is subject to availability, is a paid service, valid only for the day of purchase, and is personal and non-transferable. Further information about the terms of use is available at Customer Service. The Popi Express pass is not valid for the “Jumping” attraction.
• Altered, torn, or tampered cards or bracelets will be confiscated without replacement or refund.
• Pola Park is not responsible for the loss of purchased bracelets, resulting in the loss of service without refund. The service can be reacquired by purchasing a new card or bracelet at the designated sales points. Check the calendar and schedules before purchasing, as non-use or partial use of the product does not entitle the holder to any claims or refunds.
Haunted Passage Tickets
Haunted Passage tickets are valid only for this attraction. No changes or refunds are allowed. Tickets can be purchased at ticket offices or directly at the attraction.
Season Pass
• To issue a season pass, an official document such as an ID or family book showing the holder’s date of birth is required. The holder must also be present for a photograph to be taken.
• Season pass holders must present their pass upon entry and exit. Companions cannot access the park without the primary pass holder.
• Depending on the type of season pass, it grants access to Pola Park on specified days and times, as indicated by the pass, to enjoy shows, attractions, and other facilities, subject to access, operation, and safety restrictions.
• Purchasing a season pass implies acceptance of Pola Park’s Operational Rules, which must be followed during the visit. These rules are displayed on information boards and are available at Customer Service and the website www.polapark.com.
• Expiration dates for season passes cannot be changed at the holder’s request.
• Access to the park may be restricted or require an additional fee for season pass holders on selected days, up to a maximum of 10 days.
• Only one pass per person is allowed.
• Season passes are non-transferable, non-refundable, and cannot be sold.
• Passes are personal and must not be used by anyone other than the holder. Pola Park reserves the right to verify the identity of the holder each time the pass is used.
• Passes must be retained during the entire visit and shown to staff to access the park and attractions.
• Children under 2 years old cannot have their own pass but can access the park for free using an adult’s or companion’s pass.
• Pola Park reserves the right to deny entry, expel visitors, or revoke season passes temporarily or permanently for the following reasons:
• Violation of these Operational Rules.
• Failure to pay the full or partial price of the pass.
• Disruption of public order.
• Fraudulent use of the pass.
• Behaviors that inconvenience or harm other visitors or staff.
• Causing damage to Pola Park facilities. If such damage incurs costs, the visitor will be solely responsible for covering them.
• Actions damaging Pola Park’s reputation through false, offensive, or defamatory information that could harm Pola Park, its staff, or third parties.
• Season passes can only be purchased at official Pola Park sales points (authorized stands, ticket offices, and website). Passes bought through unauthorized channels will be revoked.
• Only one active season pass per person is allowed; duplicates or copies are not issued.
• Promotions, discounts, or benefits for season passes are only valid as stated for each campaign and do not set a precedent for future seasons. Promotions cannot be combined.
• Up to 10 days per season may have restricted, partial, or fee-based access for pass holders.
• Online season pass purchases may take up to 48 hours to process. Online purchases do not grant immediate park access.
• Lost pass duplicates cost €7. Visitors who forget their pass can enter without it up to three times; thereafter, a duplicate must be purchased. Only one duplicate is allowed per pass holder.
Individual Pass
• The individual pass is available for ages 2 and up.
• It is personal and non-transferable. No information or ownership changes are allowed.
• Grants park access to the pass holder only.
Individual Pass + 1 Companion
• Allows one adult over 18 to enter the park with the pass holder.
• The companion must pay an additional fee.
• Pass holders must present their pass upon entry and exit. Companions cannot access the park without the pass holder.
Individual Pass + 2 Companions
• Allows two adults over 18 to enter the park with the pass holder.
• Companions must pay an additional fee.
• Pass holders must present their pass upon entry and exit. Companions cannot access the park without the pass holder.
Filming, Images, and Photography
• As part of Pola Park’s regular operations, photographs and/or recordings may be taken for commercial and/or promotional purposes. If you do not wish to be photographed or recorded, avoid these areas.
• Visitors may not use images taken at Pola Park for commercial purposes.
• Pola Park is not responsible for photographs and/or recordings taken by third parties.
• Cameras, mobile phones, and selfie sticks are allowed in the park but strictly prohibited on attractions.
Special Events
• Pola Park may host special events inside and outside regular operating hours, offering attendees services deemed appropriate for each event.
• At Pola Park’s discretion, these events may or may not be included in the price of tickets and/or passes.
• Special events may be open to the general public or restricted to specific groups chosen by Pola Park.
• Special events are governed by these Operational Rules and any additional rules established by Pola Park for each event.
General Recommendations
• If you notice any emergency or danger, please notify park staff immediately.
• In case of an evacuation, follow the instructions of park staff.
• Do not run or misuse facilities.
• Always comply with staff instructions and observe the warning signs and recommendations throughout the park.
General Provisions
• These rules are subject to change without prior notice. The valid version is displayed at Customer Service and on Pola Park’s website.
• Pola Park is not responsible for bad weather and does not refund ticket costs or offer exchanges for another day.
• The park reserves the right to close attractions or facilities due to weather, maintenance, or any other circumstances beyond or within its control that prevent proper use. Visitors are not entitled to compensation for lost usage time.
POLA PARK WISHES YOU A HAPPY VISIT!