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Frequently Asked Questions
Portada Frequently Asked Questions
Frequently Asked Questions
Prices
From what age do children pay?

Children under two years of age or 0,90 cm can access the facilities and attractions for free if their height allows them. From two years or more than 0,90 cm they must already purchase a junior ticket.

How much does the entrance to the park cost?

You can check our rates at this link.

Where can I buy tickets?

You can always buy your tickets on our website www.polapark.com or at the park ticket offices during opening hours. You can also buy your tickets at authorized distributors.

What payment methods do you accept?

At the ticket offices or at any of our establishments inside the park, you can pay in cash or by credit/debit card with no established minimum amount.

Keep your purchase receipt

Keep the purchase receipt during your stay in the park for any claim.

In case of rain, do I get my money back?

In case of bad weather, the park is not responsible and the amount will not be refunded nor will it be exchanged for another day.

Tickets for people with functional diversity

In the case of purchasing tickets for people with functional diversity, the following discounts and conditions will apply at the ticket offices:

In case of disability of 33% or more:

  • 50% discount for the Junior category, the final price being 10.50€. Includes free entry for a companion over 18 years old. Includes free Popi Express quick access bracelet for the person with functional diversity, the free companion, and up to 2 more companions.
  • 50% discount for the Adult category, the final price being 6.00€. Applicable only to the person with a functional diversity (except minors). It includes a free Popi Express fast access bracelet for the person with a functional diversity and up to 3 additional companions.
  • For days with special events selected in the calendar, the Popi Express quick access bracelet will only be applied to the person with functional diversity and a companion.
  • In both cases, an official document must be presented at the ticket office that proves the disability.

In case of disability of 75% or more:

  • Free entry for the Junior category. Includes free entry for a companion over 18 years old. Includes free Popi Express quick access bracelet for the person with functional diversity, the free companion, and up to 2 more companions.
  • Free entry for the Adult category. Includes free entry for a companion over 18 years old. Includes free Popi Express quick access bracelet for the person with functional diversity and for up to 3 more companions.
  • For days with special events selected in the calendar, the Popi Express quick access bracelet will only be applied to the person with functional diversity and a companion.
  • In both cases, an official document must be presented at the ticket office that proves the disability.

Discounts are only applicable at ticket offices. Not applicable in case of online purchase.

Calendar and schedules
Where can I check the calendar and schedules of the park?

If you want to come to Pola Park, we recommend you take a look at our calendar and our schedules at this link.

We remind you that the calendar and timetables are always fully updated. In the event that we make any changes, we will notify you on the web, social networks and on the calendar page itself.

Remember that the calendar and schedules of Pola Park are subject to possible modifications.

Thematic seasons

Pola Park hosts special periods of thematic seasons with themed installations and different shows throughout its entire opening calendar. The thematic seasons for 2024 are:

  • Carnival: from February 3rd to March 24th.
  • Easter Celebration: from March 28th to May 26th.
  • The Summer Experience: from June 1st to September 8th.
  • Halloween: from September 14th to November 10th.
  • Christmas: from November 16th to January 4th.
Use of facilities
Can I bring my dog to the park?

Yes, you can bring your dog to the park. As long as he’s small and on a leash.

Can I use my camera, mobile and/or selfie stick in the park?

The use of a camera, mobile phone and/or selfie stick is allowed in the facilities, but its use is strictly prohibited in the attractions.

How old should the companion be?

For safety reasons, there are some attractions in which children of certain ages cannot ride alone, this is indicated on our map, in the list of attractions on the website and on the attraction posters themselves. It is indicated by height if the child must be accompanied or not.

This means that an adult (over 18 years of age) must accompany the child if he wishes to ride said attraction, a child over that age is not allowed as a companion, he must be an adult.

Can you enter the park with roller skates, scooters, tricycles or bicycles?

For security reasons, rollerblades, scooters, tricycles and/or bicycles are not allowed to enter the park.

Can food and drinks be brought into the park?

For reasons of hygiene and safety, entry to Pola Park carrying food or drink is not allowed, it is prohibited to eat or drink while using the facilities as well as in the areas of the enclosure where said restriction is expressly indicated.

Within the enclosure there are several restaurants, you can check them on this link.

Can you enter without a shirt, in a swimsuit and/or in a bikini?

For hygiene reasons, it is not allowed to enter the park with bare torso, swimsuit or bikini.

Can you smoke in the park?

Smoking is prohibited in the entire Pola Park area, as it is considered a children’s playground. According to Law 42/2010, of December 30, which modifies Law 28/2005 (B.O.E. of December 31).

Can you leave and re-enter the park?

You can leave and re-enter as many times as you want during the day. Our staff will give you a stamp on your wrist so you can re-enter the park.

Age, weight and height restrictions

For security reasons, some attractions have some age, weight and height restrictions. Check them here.

Birthdays and Groups
Can birthday reservations be made at Pola Park?

Birthday reservations cannot currently be made at Pola Park. If you wish, you can make a group reservation with children’s and/or adult menus.

Other
Do you have a medicine cabinet? / Accidents in the park

In the event that a child or adult suffers a minor blow, or a slightly serious scratch or burn, please go to the lockers and they will take care of treating said injuries with the first-aid kit that we have in the park. For more serious accidents, those responsible for the park will take them to the Santa Pola outpatient clinic or the nearest hospital, before or after they must fill out an accident report at the lockers.

Is there Parking? How much does it cost?

Pola Park does not have its own parking, however, next to the park there are two esplanades where you can park your vehicles.

WiFi connection

We have Wi-Fi connection throughout the park. You will find the access data in the information brochure inside the park or you can request it from any of our workers.

Right to close attractions and/or facilities

The park reserves the right to close its attractions and/or facilities due to meteorological incidents, maintenance or any circumstantial cause of its own or others that prevents their proper use, without the user being entitled to any compensation for the time in which they are see deprived of the use of the facilities.

I have lost the season pass, what do I do?

If you have lost your season ticket, you must go to the box office and if they don’t have it, you can make a duplicate for only 7€.

Lost personal items

If you have lost any personal object in our facilities, you must go to the lockers to indicate it and if they do not have it, you can leave your personal data and we will call you in case we find it.

Promotions
Validity of promotions and/or discounts

Normally in all our promotions and/or discounts, we indicate somewhere the specific date until which the promotion is valid. In case it is not indicated, the promotion is valid only for the current season.