Frequently asked questions

Children under two years of age or 0,90 cm can access the facilities and attractions for free if their height allows them. From two years or more than 0,90 cm they must already purchase a junior ticket.

You can check our rates at https://polapark.com/plan-your-visit/park-rates/.

You can always buy your tickets on our website polapark.com or at the park ticket offices during opening hours. You can also buy your tickets at authorized distributors.

At the ticket offices or at any of our establishments inside the park, you can pay in cash or by credit/debit card with no established minimum amount.

Keep the purchase receipt during your stay in the park for any claim.

In case of bad weather, the park is not responsible and the amount will not be refunded nor will it be exchanged for another day.

Discounts for people with functional diversity are only applicable at the ticket office and are not valid for online purchases. An official document certifying the degree of disability must be presented at the ticket office. Discounts for functional diversity will not apply on selected days. Please check the excluded dates by clicking here.

Disability from 33%

Junior Category

• 50% discount, with a final price of €10.50.
• One adult companion may purchase a ticket with a 50% discount, with a final price of €6.00.

Adult Category

• 50% discount for the person with functional diversity, with a final price of €6.00.
• In the case of minors, one companion may receive a 50% discount.
• In the case of adults, the companion is not entitled to a discount.

Disability of 75% or higher

• Free admission for the person with functional diversity (Junior or Adult).
• Free admission for one adult companion.

Fast-track access wristband conditions (Popi Express)

• The following wristbands will be provided:
  • 1 black wristband for fast-track access for the person with functional diversity.
  • 3 white wristbands for companions.
• Wristband usage rules:
  • The black wristband allows fast-track access to all attractions, except Jumping.
  • White wristbands alone do not grant access.
  • Fast-track access is allowed only for one person with a black wristband accompanied by one person with a white wristband.
  • Although three white wristbands are provided, only one companion may ride per attraction, allowing companions to alternate during the visit.
  • On the Jumping attraction, only the person with functional diversity may ride, with no companion allowed, regardless of wristband use.

Available only for Spain's Security Forces and Agencies, we apologize for the inconvenience.

If you want to come to Pola Park, we recommend you take a look at our calendar and our schedules at this link.

We remind you that the calendar and timetables are always fully updated. In the event that we make any changes, we will notify you on the web, social networks and on the calendar page itself.

Remember that the calendar and schedules of Pola Park are subject to possible modifications.

Pola Park hosts special periods of thematic seasons with themed installations and different shows throughout its entire opening calendar. The thematic seasons for 2026 are:

• Carnival: February 7 to March 29
• Easter Celebration: April 2 to May 31
• The Summer Experience: June 6 to September 6
• Halloween: September 12 to November 8
• Christmas: November 14 to January 3

The use of a camera, mobile phone and/or selfie stick is allowed in the facilities, but its use is strictly prohibited in the attractions.

For safety reasons, there are some attractions in which children of certain ages cannot ride alone, this is indicated on our map, in the list of attractions on the website and on the attraction posters themselves. It is indicated by height if the child must be accompanied or not.

This means that an adult (over 18 years of age) must accompany the child if he wishes to ride said attraction, a child over that age is not allowed as a companion, he must be an adult.

For security reasons, rollerblades, scooters, tricycles and/or bicycles are not allowed to enter the park.

For reasons of hygiene and safety, entry to Pola Park carrying food or drink is not allowed, it is prohibited to eat or drink while using the facilities as well as in the areas of the enclosure where said restriction is expressly indicated.

Within the enclosure there are several restaurants, you can check them on this link.

For hygiene reasons, it is not allowed to enter the park with bare torso, swimsuit or bikini.

Smoking is prohibited in the entire Pola Park area, as it is considered a children’s playground. According to Law 42/2010, of December 30, which modifies Law 28/2005 (B.O.E. of December 31).

You can leave and re-enter as many times as you want during the day. Our staff will give you a stamp on your wrist so you can re-enter the park.

For security reasons, some attractions have some age, weight and height restrictions. Check them here.

Yes, you can bring your dog to the park. As long as he’s small and on a leash.

Birthday reservations cannot currently be made at Pola Park. If you wish, you can make a group reservation with children’s and/or adult menus.

In the event that a child or adult suffers a minor blow, or a slightly serious scratch or burn, please go to the lockers and they will take care of treating said injuries with the first-aid kit that we have in the park. For more serious accidents, those responsible for the park will take them to the Santa Pola outpatient clinic or the nearest hospital, before or after they must fill out an accident report at the lockers.

Pola Park does not have its own parking, however, next to the park there are two esplanades where you can park your vehicles.

We have Wi-Fi connection throughout the park. You will find the access data in the information brochure inside the park or you can request it from any of our workers.

The park reserves the right to close its attractions and/or facilities due to meteorological incidents, maintenance or any circumstantial cause of its own or others that prevents their proper use, without the user being entitled to any compensation for the time in which they are see deprived of the use of the facilities.

If you have lost your season ticket, you must go to the box office and if they don’t have it, you can make a duplicate for only 7€.

If you have lost any personal object in our facilities, you must go to the lockers to indicate it and if they do not have it, you can leave your personal data and we will call you in case we find it.

You have a web form available to request an invoice for your ticket(s), by providing your personal or company details. You can access it by clicking here.

Normally in all our promotions and/or discounts, we indicate somewhere the specific date until which the promotion is valid. In case it is not indicated, the promotion is valid only for the current season.