Legal notice and general terms of website use

1. GENERAL INFORMATION

In compliance with the information duty established in Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce, the following general information about this website is provided:

The ownership of this website, www.polapark.com, as well as the pages, forms, services, promotions and booking systems associated with it, unless expressly stated otherwise, belongs to:

POLA PARK S.L.
Tax ID: B-53101861
Registered in the Commercial Registry of Alicante, Volume 1,902, Book 0, Folio 131, Section 8, Sheet no. A-37,300, 1st Entry.

Address:
Av. Zaragoza s/n – 03130 Santa Pola, Alicante, Spain
Contact telephone: 965 417 060
Contact email: info@polapark.com

2. GENERAL TERMS AND CONDITIONS OF USE

Purpose of these conditions

These General Terms and Conditions of Use regulate access to, browsing and use of the Pola Park website, including its contents, forms, services, promotions, booking systems, promotional codes, invitations, communications and any other online resource made available to Users by Pola Park.

For the purposes of these Conditions, the Website shall be understood to include both the main domain www.polapark.com and any pages, subpages, promotional landing pages, forms or digital services linked to Pola Park, unless different specific conditions are established therein.

Pola Park reserves the right to modify, at any time and without prior notice, the presentation, configuration, contents and services of the Website. The User acknowledges and accepts that Pola Park may interrupt, disable or cancel any of the elements, contents or services included on the Website when necessary for technical, operational, legal, commercial or security reasons.

Access to the Website is free and, as a general rule, does not require payment, without prejudice to the connection cost charged by the telecommunications network provider contracted by the User.

The use of certain contents, promotions, bookings, forms or services on the Website may require the User to provide data, accept specific conditions, use promotional codes or invitations, or complete a booking process.

The User

Accessing, browsing and using the Website grants the status of User, which implies acceptance, from the moment of such access or use, of these General Terms and Conditions of Use, without prejudice to the application of any mandatory legal provisions that may apply in each case.

The User undertakes to use the Website, its contents, forms, promotions and services in accordance with the law, good faith, public order, generally accepted use and these General Terms and Conditions of Use.

The User shall be responsible for the truthfulness, accuracy, validity and lawfulness of the information provided through the Website forms, including, where applicable, data relating to bookings, attendees, promotions, invitations or promotional codes.

The User undertakes not to use the Website for fraudulent, unlawful, abusive purposes, contrary to these Conditions or in any way that may damage the rights and interests of Pola Park, other Users or third parties.

Pola Park reserves the right to remove, block or cancel any contents, requests, bookings, participations, codes, invitations or access that breach applicable regulations, these Conditions, the specific conditions of a promotion or service, third-party rights or the proper functioning of the Website.

Promotions, bookings, invitations and promotional codes

The Website may make available to Users certain promotions, invitations, promotional codes, free bookings, bookings with special conditions, benefits or other services subject to specific participation requirements, availability, dates, capacity, residence, attendee identification, usage limits or other particular conditions.

Participation in such promotions or the completion of a booking may require the prior acceptance of specific conditions, which will be shown to the User before completing the corresponding process. These specific conditions shall form an integral part of these General Terms and Conditions of Use in all matters applicable to the specific service, promotion or booking.

The User undertakes to carefully read and, where applicable, accept the specific conditions applicable to each promotion, invitation, promotional code or booking before completing the corresponding process.

The User undertakes to provide truthful, accurate, complete and up-to-date information in booking or participation forms, and to ensure that the details of all attendees included in the booking are correct and comply with the requirements established for each promotion or service.

When a promotion, invitation, code or booking is conditional upon compliance with certain requirements, such as residence in a specific province, attendee identification, matching details with official documents, usage limits per person, date availability or any other condition, the User declares that they understand and accept that failure to comply with such requirements may prevent access to, enjoyment of or validation of the corresponding benefit.

Pola Park may request the documentation or checks necessary to verify compliance with the conditions applicable to a promotion, invitation, promotional code or booking, always within the limits permitted by applicable law and in accordance with its Privacy Policy.

Pola Park may deny, cancel or invalidate a booking, invitation, promotional code or associated benefit when it detects incorrect data, duplicate entries, breach of the applicable conditions, fraudulent use, unauthorised use, system manipulation, failure to comply with access requirements or any other circumstance that breaches the conditions of the promotion, applicable regulations or the rights of Pola Park or third parties.

The promotions, bookings, invitations or benefits offered through the Website shall be subject to availability, calendar, capacity, operational limitations and the specific conditions indicated in each case. The availability shown on the Website may vary depending on bookings, cancellations, technical incidents or other organisational circumstances.

Unless expressly stated otherwise in the specific conditions of each promotion, invitations, free bookings, promotional codes or benefits offered shall not be exchangeable for money, may not be sold, resold, fraudulently transferred or used outside the established conditions.

Age and legal capacity

The User declares that they have sufficient legal capacity to use the Website and, where applicable, make bookings, accept conditions, participate in promotions or provide data through the available forms.

When the User includes data relating to minors or other attendees in a booking, they declare that they have sufficient authorisation to provide such data and accept the applicable conditions on behalf of the persons included in the booking, where appropriate.

Territorial scope

The Website is mainly intended for Users residing in Spain. Pola Park does not guarantee that the Website, its contents or services comply with the laws of other countries. If the User accesses or uses the Website from another territory, they do so under their own responsibility and must ensure that such access and use complies with the local regulations applicable to them.

3. ACCESS AND BROWSING ON THE WEBSITE: EXCLUSION OF WARRANTIES AND LIABILITY

Pola Park does not guarantee the continuity, availability, usefulness or absence of errors of the Website, its contents or services. Pola Park will make its best efforts to ensure the proper functioning of the Website, but does not guarantee that access will be uninterrupted, secure or error-free.

Pola Park also does not guarantee that the contents, systems, forms, services or software accessible through the Website are free from errors, viruses or other elements that may damage the User’s computer systems.

Under no circumstances shall Pola Park be liable for damages of any kind that may arise from accessing, browsing or using the Website, including, among others, damage to computer systems, interruptions, outages, errors, lack of availability, telecommunications failures, viruses, cyberattacks or improper use of the Website by the User or third parties.

Pola Park shall not be liable for the impossibility of making bookings, accessing promotions, using promotional codes or completing forms when such impossibility arises from causes beyond Pola Park’s control, technical incidents, lack of availability, errors in the data provided by the User, breach of the applicable conditions, lack of available places, expiry of deadlines or operational limitations.

4. PRIVACY POLICY AND DATA PROTECTION

Pola Park undertakes to process Users’ personal data in accordance with current personal data protection regulations and to adopt the necessary technical and organisational measures to ensure a level of security appropriate to the risk.

Applicable regulations

This Privacy Policy is adapted to current Spanish and European regulations on personal data protection. In particular, it takes into account the following rules:

Regulation (EU) 2016/679 of the European Parliament and of the Council, of 27 April 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.
Spanish Organic Law 3/2018, of 5 December, on Personal Data Protection and guarantee of digital rights.
Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce.

Identity of the data controller

The controller of the personal data collected through the Website is:

POLA PARK S.L.
Tax ID: B-53101861
Address: Av. Zaragoza s/n – 03130 Santa Pola, Alicante, Spain
Telephone: 965 417 060
Email: info@polapark.com

Personal data processed

Pola Park may process the personal data provided by the User through the forms, booking processes, promotions, invitations, promotional codes, communications or services available on the Website.

Such data may include, depending on the form or service used, identification data, contact details, booking-related data, attendee data, visit date, province of residence, information necessary to verify promotional conditions, technical data derived from the use of the Website and any other information necessary to manage the corresponding request, booking, promotion or service.

As a general rule, Pola Park does not request or process special categories of personal data within the meaning of Article 9 of the GDPR. The User must refrain from providing specially protected data through the Website forms unless expressly requested and duly informed in accordance with applicable regulations.

Principles applicable to processing

The processing of the User’s personal data shall be subject to the following principles:

Lawfulness, fairness and transparency: data shall be processed lawfully, fairly and transparently.
Purpose limitation: data shall be collected for specified, explicit and legitimate purposes.
Data minimisation: only data that is adequate, relevant and necessary for each purpose shall be processed.
Accuracy: data must be accurate and kept up to date.
Storage limitation: data shall be kept only for as long as necessary for the purposes for which it is processed.
Integrity and confidentiality: data shall be processed in a way that ensures its security, confidentiality and integrity.
Accountability: Pola Park shall be responsible for complying with and being able to demonstrate compliance with these principles.

Legal basis for processing

The legal basis for processing personal data will depend on the specific purpose for which the data is collected.

In general, data may be processed on the basis of the User’s consent, the performance of a contractual or pre-contractual relationship, compliance with legal obligations applicable to Pola Park and, where applicable, the legitimate interest of the controller, provided that such interest does not override the User’s rights and freedoms.

Where processing is based on the User’s consent, the User may withdraw it at any time, without affecting the lawfulness of processing carried out before its withdrawal.

Where the data is necessary to manage a booking, promotion, invitation, promotional code, ticket, request or service requested by the User, refusal to provide the data marked as mandatory may prevent the processing or enjoyment of the corresponding service.

Purposes of processing

The personal data collected by Pola Park shall be processed for the following purposes, as applicable in each case:

To manage access to, browsing and use of the Website.
To respond to requests for information, enquiries or communications sent by the User.
To manage bookings, tickets, invitations, promotions, promotional codes, benefits or services requested through the Website.
To verify compliance with the conditions applicable to each promotion, booking or service, including, where applicable, residence requirements, attendee identification, usage limits, availability, validity of codes or invitations and any other specific conditions accepted by the User.
To send strictly necessary communications related to the management of the booking, ticket, promotion, invitation, promotional code or requested service.
To manage cancellations, changes, incidents, enquiries, complaints or requests related to bookings, promotions or services.
To comply with legal, administrative, tax, accounting or security obligations applicable to Pola Park.
To prevent fraudulent use, duplicate entries, improper access, breaches of promotional conditions or unauthorised use of bookings, invitations or promotional codes.
To improve the quality, security, operation and browsing experience of the Website.

When personal data is requested through a form, Pola Park will inform the User of which data is mandatory and of the consequences of not providing it. Refusal to provide data marked as mandatory may prevent the processing of the corresponding request, booking, promotion or service.

Commercial communications

Pola Park will not send commercial communications by electronic means without having the necessary legal basis to do so in accordance with applicable regulations.

If the User expressly authorises the receipt of commercial communications, they may withdraw their consent or object to receiving further communications at any time through the means provided in each communication or by contacting Pola Park at the address indicated in this Privacy Policy.

Retention periods for personal data

Personal data shall be kept for the time necessary to fulfil the purpose for which it was collected and, subsequently, for the periods necessary to address any legal, administrative, tax, accounting, contractual or service-related liabilities that may arise.

In the case of enquiries or requests for information, the data shall be kept for the time necessary to respond to and manage the request.

In the case of bookings, tickets, promotions, invitations, promotional codes or services requested by the User, the data shall be kept for the time necessary to manage the service, verify compliance with the applicable conditions, address possible incidents and comply with the corresponding legal obligations.

When the data is no longer necessary for the corresponding purpose, it shall be blocked or deleted in accordance with applicable regulations.

Recipients of personal data

As a general rule, Pola Park will not disclose the User’s personal data to third parties, unless required by law or when necessary to manage the requested service.

However, certain providers that provide services to Pola Park, such as technology services, web hosting, maintenance, IT support, electronic communications, booking management, payment gateways or other auxiliary services, may access personal data in their capacity as data processors, following Pola Park’s instructions and with the guarantees required by applicable regulations.

Personal data of minors

Children under the age of 14 may not provide their personal data to Pola Park without the consent of their parents, guardians or legal representatives.

When a booking, promotion or service includes data relating to minors, the User making the booking declares that they have sufficient authorisation to provide such data and accept the applicable conditions on behalf of the minors, where appropriate.

Security and confidentiality of personal data

Pola Park undertakes to adopt the necessary technical and organisational measures, according to the level of security appropriate to the risk of the data processed, in order to guarantee the security of personal data and prevent its destruction, loss, accidental or unlawful alteration, unauthorised disclosure or access.

The Website has an SSL certificate, which allows data transmission between the User’s browser and the server to be encrypted.

However, as the absolute invulnerability of the internet cannot be guaranteed, Pola Park will act in accordance with applicable regulations in the event of a personal data security breach that may pose a risk to the rights and freedoms of natural persons.

Personal data shall be treated confidentially by Pola Park and by any persons or providers who need to access it in order to provide services related to the purposes indicated.

User rights

The User may exercise the following rights before Pola Park, as recognised by data protection regulations:

Right of access: to obtain confirmation as to whether Pola Park is processing their personal data and to access such data.
Right to rectification: to request the correction of inaccurate or incomplete personal data.
Right to erasure: to request the deletion of their personal data where any of the legally established circumstances apply.
Right to restriction of processing: to request restriction of the processing of their data in certain cases.
Right to data portability: to receive their data in a structured, commonly used and machine-readable format, where applicable.
Right to object: to object to the processing of their personal data in certain cases.
Right not to be subject to automated individual decisions: not to be subject to a decision based solely on automated processing of their data, including profiling, except in cases legally permitted.

The User may exercise their rights by sending a written communication to Pola Park, indicating the reference “Data Protection”, through the following means:

Postal address:
Av. Zaragoza s/n – 03130 Santa Pola, Alicante, Spain
Email: info@polapark.com

The request must make it possible to verify the identity of the applicant. If acting through a representative, the corresponding representation must also be accredited.

Complaints before the supervisory authority

If the User considers that there is a problem or infringement of current regulations in the way their personal data is being processed, they may lodge a complaint with the competent supervisory authority. In Spain, the supervisory authority is the Spanish Data Protection Agency.

Links to third-party websites

The Website may include links to third-party websites other than Pola Park. Such third parties shall have their own privacy policies and shall be responsible for their own personal data processing activities.

Acceptance and changes to the Privacy Policy

The use of the Website and its forms, bookings, promotions or services implies that the User has been informed about the processing of their personal data in accordance with this Privacy Policy and with the specific information that may be provided in each form or process.

Pola Park reserves the right to modify this Privacy Policy in order to adapt it to legislative, case-law, technical, organisational or processing changes. Users are advised to consult this page periodically to check the current version.

5. LINKS POLICY

The Pola Park Website may make available to Users links, banners, buttons, directories or other means that allow access to websites owned or managed by third parties.

The inclusion of these links is intended to facilitate Users’ access to information, contents or services available on the internet, without this being considered a suggestion, recommendation, invitation or approval by Pola Park.

Pola Park does not itself offer or market, either directly or through third parties, the products, services or contents available on linked sites, unless expressly stated otherwise.

Pola Park does not guarantee the technical availability, accuracy, truthfulness, validity, legality or security of websites not owned by it that may be accessed through links.

Pola Park does not review or control the content of other websites, nor does it approve, examine or adopt as its own the products, services, contents, files or any other material existing on linked sites.

Pola Park assumes no liability for damages that may arise from access to, use, quality, legality, availability or reliability of the contents, communications, opinions, products or services of websites not managed by Pola Park.

The User or third party who creates a hyperlink from an external website to the Pola Park Website must take into account that:

Total or partial reproduction of the contents or services of the Website is not permitted without the express authorisation of Pola Park.
False, inaccurate or incorrect statements about Pola Park, its Website, contents or services are not permitted.
The establishment of a link shall not imply the existence of any relationship between Pola Park and the owner of the website from which the link is made.
The website from which the link is established may not contain unlawful content, content contrary to morality or public order, or content that infringes third-party rights.

6. INTELLECTUAL AND INDUSTRIAL PROPERTY

Pola Park, either directly or as assignee, owns all intellectual and industrial property rights over the Website and the elements contained therein, including, by way of example and without limitation, texts, images, designs, logos, trademarks, trade names, photographs, videos, sounds, software, structure, selection of materials, source code, colour combinations and any other element protected by intellectual or industrial property rights.

All rights are reserved. The reproduction, distribution, public communication, transformation or any other form of exploitation of all or part of the Website contents for commercial purposes, on any medium and by any technical means, is prohibited without the prior and express authorisation of Pola Park.

The User may view the elements of the Website, print them, copy them and store them on their device solely for personal and private use, provided that they do not remove, alter or manipulate any protection device, security system, ownership notice or rights identification.

The User undertakes to respect the intellectual and industrial property rights of Pola Park and third parties.

If the User or a third party considers that any of the Website contents infringes intellectual or industrial property rights, they must notify Pola Park through the contact details indicated in the general information section.

7. LEGAL ACTIONS, APPLICABLE LAW AND JURISDICTION

Pola Park reserves the right to bring any civil, criminal or administrative actions it deems necessary for the improper use of the Website, its contents, promotions, bookings, promotional codes, invitations or services, as well as for breach of these General Terms and Conditions of Use or the applicable specific conditions.

The relationship between the User and Pola Park shall be governed by the laws in force and applicable in Spain.

In the event of any dispute relating to the interpretation or application of these Conditions, the parties shall submit to the courts and tribunals that correspond in accordance with the applicable regulations on consumers and users.

8. RIGHT OF WITHDRAWAL

The purchase of tickets made through this Website, as it relates to leisure activities with a specific date or period of enjoyment, shall not allow changes, refunds or the exercise of the right of withdrawal, in accordance with Article 103.l) of Spanish Royal Legislative Decree 1/2007, approving the consolidated text of the General Law for the Defence of Consumers and Users and other complementary laws.

In the case of promotions, invitations, free bookings, promotional codes or benefits subject to specific conditions, the particular conditions accepted by the User in each case shall apply, especially regarding availability, cancellations, expiry, usage limits and access requirements.

Last updated: 6 May 2026